Frequently Asked Questions

Have questions? We've got answers.

How does the AI know what to extract from my messages?

Our AI is trained to recognize common data points like names, dates, amounts, and descriptions. When you connect your Google Sheet, the AI reads your column headers (e.g., "Client," "Amount," "Status") to understand the specific structure you need. It then intelligently hunts for that information in your messages, no special formatting required.

Is my data secure?

Absolutely. Security is our top priority. Your connection to our service uses end-to-end encryption. The content of your messages is processed in memory and sent directly to your own private Google Sheet. We do not permanently store the content of your messages on our servers after they have been successfully logged.

What happens if I send a message with missing information?

The system is designed to be helpful, not rigid. If you send a message like "sales of $50" but your sheet requires a client name, the Chat2Sheet bot will reply to you directly in WhatsApp or Telegram asking for the missing detail before logging the data.

Can I connect more than one Google Sheet or tab?

Yes! Our Pro and Business plans allow you to connect unlimited Google Sheets or tabs. You can easily direct data by using a simple keyword at the start of your message, like `#work`, `#expenses`, or `#leads`. You define these keywords yourself during setup.

What messaging apps does this work with?

Chat2Sheet works with Telegram, WhatsApp, and SMS — so you can log data from whichever messaging app you already use. Simply connect your preferred channel during setup and start sending messages right away.

Do I have to type my messages in a specific way?

Not at all. The beauty of Chat2Sheet is that you can write naturally. "Just got paid $250 from Acme Inc for the logo design" works just as well as "Acme Inc, $250, logo design, paid." The AI is built to understand human language, not computer commands.

What if the AI makes a mistake?

While our AI is highly accurate, mistakes can occasionally happen. You can use the #fix command to quickly delete the last entry and send it again. Fixing an error is as easy as sending a message.

Can my team members send updates to the same sheet?

Yes. The Business plan is designed specifically for this. You can invite multiple team members, and they can all send updates from their own numbers to a one or more Google Sheet, making it perfect for tracking team sales, field reports, or project updates.

What happens if I go over my plan's message limit?

You can check your Account Dashboard to see your current usage. If you go over, we will send you a final notification with a link to easily upgrade your plan.

Can I use this for voice notes or images?

Not yet — voice note transcription and image/receipt scanning are coming soon to the Pro and Business plans. Today, Chat2Sheet works with regular text messages, and the AI understands natural language, so a quick text like "Coffee $5" takes just a few seconds to send.

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